Shop Terms & Conditions
Order Processing
Most orders are processed within same day to 48 hours after purchase. Orders placed on weekends or holidays may require additional processing time. We will make every effort to process orders as quickly as possible and appreciate your patience during weekends, holidays, and other periods of increased order volume.
Shipping & Handling
Shipping and handling charges are calculated and displayed at checkout when applicable. Orders will be shipped using the available shipping method selected at checkout. Once an order has been shipped, delivery times are determined by the carrier and are outside of Maybe It’s Magic’s control.
Customers are responsible for providing an accurate and complete shipping address. We are not responsible for delays, losses, or additional costs resulting from an incorrect or incomplete address provided at checkout.
Returns & Exchanges
Returns and exchanges are considered on a case-by-case basis. Products must be unused, undamaged, and in their original condition to be considered for a return or exchange.
Please contact us as soon as possible if you believe there is an issue with your order. Approval of a return or exchange is at the discretion of Maybe It’s Magic.
E-Collar Products & Manufacturer Warranty
All e-collar products sold by Maybe It’s Magic are covered by the manufacturer's warranty, subject to the manufacturer's terms and conditions. Warranty claims may need to be handled directly with the manufacturer.
Maybe It’s Magic is happy to assist customers with understanding the warranty process when possible, but warranty coverage and approval are ultimately determined by the manufacturer.
Order Issues
If your order arrives damaged, is missing an item, or you receive an incorrect product, please contact us promptly so we can review the issue and determine the appropriate resolution.
By placing an order through Maybe It’s Magic, you acknowledge and agree to these terms and conditions.